ANALYSIS OF USER ACCEPTANCE OF THE MOBILE APPLICATION OF NATIONAL HEALTH INSURANCE USING THE UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT) METHOD
(1) Faculty of Computer Science, Bina Darma University, South Sumatra
(2) Faculty of Computer Science, Bina Darma University, South Sumatra
Corresponding Author
Abstract
Information and Communication Technology (ICT) plays an important role in the business world, not only as a tool to gain a competitive position but also to achieve time and cost efficiency. One application which is widely used by the public, especially in the health sector is JKN Mobile, which was developed by Social Security Agency of Health to get closer to its users in obtaining health information and health facilities. This study aims empirically to explain the factors which influence the acceptance of the Mobile application of National Health Insurance from the user's point of view. This research adapts the Unified Theory of Acceptance and Use of Technology (UTAUT) as a theoretical basis. Data collection used a survey and this effort succeeded in obtaining 177 valid responses. The survey data was then rigorously analyzed using the Structural Equation Model - Partial Least Square (SEM-PLS). The results of this study indicate that Performance Expectation (PE), Effort Expectation (EE) and Social Influence (SI) have a positive effect on User Behavior Intentions (BI) with t-test values of 4.231, 3.750 and 4.762 respectively. These three variables can convincingly explain the BI of 65.0% in using the application. Furthermore, the Facilitating Condition (FC) and BI variables contribute 67.5% to explain the factor variance in the use of the Mobile application of National Health Insurance with t-test values of 8,698 and 4,253 respectively BI to Used Behavior (UB) and FC to UB. Therefore, this research is theoretically contributed by validating the use of UTAUT in the deployment of ICT in the health sector.
Keywords
References
Aji, C. S. (2021). "Pengaruh Pengetahuan Ekonomi Islam Terhadap Minat Investasi Saham Syariah Di Kalangan Generasi Z: Dengan Model Utaut Perspektif Ekonomi Islam (Studi Pada Kota Surakarta)."
Aprilisa, S., et al. (2021). "Pengujian Validitas dan Reliabilitas Model UTAUT 2 dan EUCS Pada Sistem Informasi Akademik." Jurnal Media Informatika BUDIDARMA 5(3): 1124-1132.
Chandra, F. S. and D. Novita (2020). "Analisis Penerimaan Masyarakat Terhadap Layanan Transportasi Online Menggunakan UTAUT (Unified Theory of Acceptance and Use of Technology)." Jurnal Teknologi Sistem Informasi 1(1): 23-33.
Christina, H., et al. (2018). "Analisis penerimaan dan penggunaan teknologi ojek online dengan tam." Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB) 6(1): 34-44.
Della, P., et al. (2021). "Monitoring Sistem Antrean Online Terintegrasi dengan Menggunakan Aplikasi Mobile JKN di BPJS Kesehatan." Monitoring Sistem Antrean Online Terintegrasi dengan Menggunakan Aplikasi Mobile JKN di BPJS Kesehatan.
Granić, A. and N. Marangunić (2019). "Technology acceptance model in educational context: A systematic literature review." British Journal of Educational Technology 50(5): 2572-2593.
Hair, J. F., et al. (2019). "When to use and how to report the results of PLS-SEM." European business review 31(1): 2-24.
Hanifah, M. (2020). Pemanfaatan Teknologi Informasi Dan Komunikasi Pada Aplikasi Halodoc Sebagai Telemedicine Check Covid-19 Dalam Upaya Preventif Penyebaran Virus Corona Di Sleman Yogyakarta, Universitas Mercu Buana Yogyakarta.
Hidayati, N. and Y. Ramdhani (2020). "Analisis Penerimaan dan Penggunaan Aplikasi Gojek Menggunakan Model UTAUT." JAMI: Jurnal Ahli Muda Indonesia 1(1): 85-95.
Juliandi, A. (2018). "Structural Equation Model Partial Least Square (SEM-PLS) dengan SmartPLS." Batam: Universitas Batam.
Komala, R. and A. Firdaus (2020). "Analisis Kualitas Layanan Mobile JKN Terhadap Kepuasan Peserta Badan Penyelenggara Jaminan Sosial Kesehatan." J. Ilmu Manaj. dan Bisnis Islam 6(2): 188-199.
Krisdayanti, W. (2021). Pemanfaatan Aplikasi Mobile Jaminan Kesehatan Nasional (JKN) untuk Meningkatkan Efektivitas Pelayanan BPJS Kesehatan di Kota Medan.
Kusumawardani, I. W. (2018). Analisis Penerimaan Dan Penggunaan Aplikasi Work Order Android (WONDROID) Menggunakan Metode Unified Theory of Acceptance and Use of Technology (UTAUT) Pada Pdam Kota Malang, University of Muhammadiyah Malang.
Lee, J.-H. and C.-F. Lee (2019). "Extension of TAM by perceived interactivity to understand usage behaviors on ACG social media sites." Sustainability 11(20): 5723.
Mursityo, Y. T., et al. (2019). "Analisis Penerimaan Pengguna Aplikasi Siakad Desktop Universitas Brawijaya Menggunakan Utaut." Joutica 4(1): 211-216.
Nuari, E. S., et al. (2019). "Analisis Determinan Pemanfaatan Edmodo Dengan Menggunakan Unified Theory of Acceptance and Use of Technology (Utaut)." Jurnal Pendidikan Akuntansi Indonesia 17(1): 57-73.
Nurmalasari, M., et al. (2020). "Analisis Sentimen terhadap Opini Masyarakat dalam Penggunaan Mobile-JKN untuk Pelayanan BPJS Kesehatan Tahun 2019." Indonesian of Health Information Management Journal (INOHIM) 8(1): 35-44.
Nursiddieq, M. H., et al. (2022). "Pengembangan Perangkat Pembelajaran Fisika Model Blended Learning Berbantuan PhET Melalui Smartphone untuk Meningkatkan Kemampuan Berpikir Kreatif Peserta Didik." Jurnal Ilmiah Profesi Pendidikan 7(2): 466-473.
Patel, K. J. and H. J. Patel (2018). "Adoption of internet banking services in Gujarat: An extension of TAM with perceived security and social influence." International Journal of Bank Marketing.
Permana, G. P. L. and L. P. K. Dewi (2019). "Analisis Penerimaan Dan Penggunaan Aplikasi OVO Dengan Menggunakan Unified Theory Of Acceptance And Use Of Technology (UTAUT) Di Kota Denpasar." Jurnal Ilmiah Akuntansi dan Bisnis 4(2): 186-203.
Rogers, E. M., et al. (2014). Diffusion of innovations. An integrated approach to communication theory and research, Routledge: 432-448.
Sari, L. M., et al. (2019). "Efektivitas Penggunaan Aplikasi Mobile JKN Sebagai Strategi Meminimalisir Tingkat Antrian di Kantor Cabang BPJS Kesehatan Kabupaten Bogor." Jurnal Online Mahasiswa (JOM) Bidang Manajemen 4(2).
Sutrisno, S., et al. (2019). "Application of fuzzy multiple criteria decision making (MCDM) in selection of prospective employees." JOURNAL ASRO 10(1): 10-16.
Taherdoost, H. (2018). "A review of technology acceptance and adoption models and theories." Procedia manufacturing 22: 960-967.
Venkatesh, V., et al. (2003). "User acceptance of information technology: Toward a unified view." MIS quarterly: 425-478.
Wiwin Agustian, W. (2022). "Kepuasan Mahasiswa Berbasis Bauran Pemasaran (Studi Kasus Kepuasan Mahasiswa Di Universitas Bina Darma Palembang)." Kepuasan Mahasiswa Berbasis Bauran Pemasaran (Studio Kasus Kepuasan Mahasiswa Di Universitas Bina Dama Palembang).
Article Metrics
Abstract View
: 154 times
Download : 49 times
DOI: 10.56327/jurnaltam.v13i2.1246
Refbacks
- There are currently no refbacks.
